Privacy Policy

This privacy policy explains how Home Energy Hub Norfolk collects, uses, and protects your personal data when you use our website:
www.homeenergyhubnorfolk.org.uk

Who we are

Home Energy Hub Norfolk is the data controller responsible for your personal data.If you have any questions about this policy or how we use your data, please contact us:

  • Email: admin@homeenergyhubnorfolk.org.uk

What data we collect

We may collect and process the following types of personal data:

Information you provide to us

  • Name
  • Email address
  • Telephone number
  • Address or postcode (if submitted via forms)
  • Any information you include in contact forms or emails

Information collected automatically

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on the site
  • Referring website

How we use your data

We use your data to:

  • Respond to enquiries and provide support
  • Deliver services or information you request
  • Improve our website and user experience
  • Monitor website performance and usage
  • Prevent spam and ensure website security

Lawful basis for processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent – when you submit forms or accept cookies
  • Legitimate interests – to improve our website and services
  • Legal obligation – where we are required to comply with the law

Cookies

Our website uses cookies to improve your experience.

Cookies are small text files stored on your device. We use:

  • Essential cookies – required for basic website functionality
  • Analytics cookies – to understand how visitors use our site

You can control or disable cookies through your browser settings.

Where required, we will request your consent before placing non-essential cookies.

Third-party services

We may use trusted third-party services that process data on our behalf, such as:

  • Website hosting providers
  • Analytics providers (e.g. Google Analytics, if used)
  • Spam detection services
  • Embedded content providers (e.g. YouTube, Vimeo)

Embedded content from other websites behaves as if you visited those websites directly and may collect data about you.

We recommend reviewing their privacy policies for more information.

International data transfers

Some of our third-party providers may transfer data outside the UK.

Where this happens, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)
  • Adequacy regulations

How long we retain your data

We only keep your personal data for as long as necessary:

  • Contact form enquiries: retained for up to 12 months
  • Analytics data: retained in line with provider settings
  • Comments: retained indefinitely unless removed

We may retain data longer where required for legal or administrative purposes.

Your data protection rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request transfer of your data (data portability)

To exercise your rights, please contact us using the details above.

Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):

Data security

We take appropriate technical and organisational measures to protect your data, including:

  • Secure hosting environments
  • Access controls and authentication
  • Regular monitoring and updates

Changes to this privacy policy

We may update this policy from time to time. Any changes will be posted on this page.

Contact us

If you have any questions about this privacy policy or your personal data, please contact:

Email: admin@homeenergyhubnorfolk.org.uk