Accessibility

Home Energy Hub Norfolk is committed to providing a fully accessible website experience for all users of all abilities, including those who rely on assistive technologies like screen readers, screen enlargement software, and alternative keyboard input devices to navigate the web.

Ongoing Efforts to Ensure Accessibility

We follow the Web Content Accessibility Guidelines (WCAG) version 2.2 Level AA as our guiding principle for determining accessibility. These are internationally agreed-upon standards that cover a wide range of recommendations and best practices for making content usable.

As we add new pages and functionality to our website, all designs, code, and content entry practices are checked against these standards.

Website accessibility is an ongoing process. We continually test content and features for WCAG 2.2 Level AA compliance and remediate any issues to ensure we meet or exceed the standards. Testing of our website is performed by our team members using industry-standard tools such as the Accessibility Checker WordPress Plugin, colour contrast analysers, keyboard-only navigation techniques, and Flesch-Kincaid readability tests.

Accessibility Features on Our Website

The following is a list of items we have included in our website to improve its accessibility:

  • Clear and consistent navigation throughout the site
  • Logical heading structure to support screen readers
  • Alternative text provided for images and non-text content
  • Sufficient colour contrast between text and background
  • Ability to zoom up to 400% without loss of functionality
  • Keyboard navigation support for all key functionality
  • Forms with associated labels and clear error messaging
  • Plain English content to improve readability and understanding
  • Responsive design for use across devices and screen sizes
  • Compatibility with common assistive technologies (e.g. NVDA, JAWS, VoiceOver)

Where We’re Improving

In our efforts to bring our website up to standard, we are targeting the following areas:

  • Reviewing and correcting heading structure across all pages
  • Improving colour contrast in certain components and states
  • Ensuring all images have accurate and meaningful alternative text
  • Enhancing form accessibility, including labels and validation messages
  • Improving focus states for interactive elements (e.g. buttons and links)
  • Reviewing third-party content and integrations for accessibility limitations
  • Ongoing testing to identify and fix any remaining WCAG compliance issues

This is part of our broader effort to make everyone’s experience at Home Energy Hub Norfolk a welcoming and enjoyable one. Please note that while we make every effort to provide information accessible for all users, we cannot guarantee the accessibility of third-party websites to which we may link.

Accessibility Support Contact

We welcome comments, questions, and feedback on our website. If you are using assistive technologies and are having difficulty using our website, please contact us:

  • Email: admin@homeenergyhubnorfolk.org.uk

We will do our best to assist you and resolve any issues.