About

About Home Energy Hub Norfolk

Home Energy Hub Norfolk is a collaboration of all Norfolk Councils to support residents in improving the energy performance of their homes. The platform brings together trusted, impartial information on retrofit and renewable technologies in one easy to access place. It helps people understand how different improvements work, what benefits they can bring, and what to consider before getting started. The hub also signposts residents to funding opportunities, guidance and support available across Norfolk.

 

Find A Trusted partner

Choosing the right installer is an important part of improving your home. Always look for qualified, reputable professionals and take time to compare options. Schemes like Norfolk Trusted Trader and TrustMark can help you find vetted local businesses you can trust.

Vetted and accredited

Look for installers who are properly certified and accredited by recognised industry bodies, such as the Microgeneration Certification Scheme (MCS) and Trading Standards Approved (Norfolk Trader). These standards help ensure work is carried out safely, meets regulations, and delivers the energy efficiency improvements your home needs.

Transparent quotes

Reputable installers should provide clear, detailed quotes and take time to explain the work involved. This helps you understand exactly what you’re paying for, avoid hidden costs, and feel confident before any work begins.

Proven experience

Choose professionals with proven experience delivering retrofit and energy efficiency upgrades.

For more in-depth support, a retrofit coordinator can produce a detailed whole-house retrofit plan and guide you through the entire process, including any necessary planning permissions.

Customer reviews

Reading reviews from previous customers can give you valuable insight into an installer’s reliability, quality of work, and professionalism. Look for consistent positive feedback and examples of completed projects.

Things to look out for and how to spot a scam

Not everyone offering energy improvements has your best interests at heart. Taking a little time to check credentials and understand how reputable installers work can help you avoid scams and make confident decisions about your home.

Pressure tactics and rushed decisions

Be cautious if someone pushes you to make a quick decision or claims an offer is only available “today”. Reputable organisations will give you time to review information, ask questions and consider your options. You should never feel pressured into agreeing to work or signing paperwork on the spot.

Unexpected calls or doorstep offers

If someone contacts you out of the blue offering energy improvements or grants, take time to verify who they are. Genuine schemes will explain clearly who they represent and how they obtained your details. Avoid sharing personal information or agreeing to surveys until you have checked their credentials.

Check credentials and accreditation

Always check that installers are properly accredited and part of recognised industry schemes. Look for memberships, certification and customer reviews before agreeing to any work. Trusted trader schemes and local authority guidance can help you find reputable professionals who meet the required standards.

Grants and funding explained

Funding for home energy improvements can vary depending on where you live and your income. Different councils and schemes may have their own eligibility criteria. Visit our funding and eligibility page to find guidance and support available in your area.

Household income and circumstances

Many funding schemes prioritise households that may struggle most with energy costs. This can include people on certain benefits, lower income households, or residents living in vulnerable circumstances. Eligibility rules vary by scheme and location, so it’s important to check what support may be available in your local area.

Property type and energy rating

Some programmes focus on homes that are harder to heat or have lower energy efficiency ratings. This might include properties with poor insulation, older construction, or a low Energy Performance Certificate (EPC) rating. Surveys are often carried out to understand what improvements could make the biggest difference.

Location and local programmes

Some funding schemes use postcode data to identify areas where homes are more likely to qualify for support. If your property falls within one of these priority areas, you may automatically meet part of the eligibility criteria. Because schemes vary by location, it’s important to check what programmes operate in your local area and what support may be available.